E-com Marketing
Boost Sales, Build Loyalty !
What is E-commerce marketing ?
Dive into the digital marketing wonderland, where the mission is to shine a spotlight on your products or services through the bustling online highways, all to spark sales on your e-commerce site. It's all about drawing in those eager potential customers to your digital storefront, transforming them into loyal buyers, and turning one-time purchases into a habit.
E-commerce marketing is your treasure chest of strategies and tactics, ready to be unlocked. From the vast expanses of the digital realm, every tool, every technique is aimed at one thing: making your online store the place where everyone wants to shop.
Master E-commerce marketing in 12 steps
1 |
Focus on Organic Social
Kickstart your journey on Instagram and Facebook to build essential social proof, convincing new customers of your credibility through others' positive experiences.
Remember the 3 C's for success: Content, Collaboration, Consistency.
Content: Leverage analytics to highlight your stars—your best-performing products—and enhance their presence with SEO magic and compelling visuals.
Collaboration: Partner with influencers to cross-pollinate audiences, boosting visibility and sales.
Consistency: Regular posting maintains brand awareness and fosters a unique identity. Scale your posting frequency with your follower count—from 2 posts and stories weekly for smaller audiences to twice daily for those over 10K followers.
2 |
Build an Email list ASAP
Email marketing is a cornerstone for e-commerce success, contributing to 30-40% of revenues. It's all about crafting personal connections through targeted messages, driving sales, and fostering repeat business by keeping your brand in the spotlight.
Quick Tips to Grow Your Email List
Incentivize Sign-ups : Offer perks like first-purchase discounts or free shipping to entice visitors to join your list.
Simplify Sign-up Process : Feature an eye-catching sign-up form prominently on your site, ensuring it's user-friendly.
Leverage Social Media : Use your platforms to showcase the perks of your email list, from exclusive offers to special content.
Run Giveaways : Boost sign-ups and engagement by requiring email subscription for entry.
Implement Pop-ups : Tools like Justuno or SumoMe can help capture emails, especially with a tempting discount offer.
3 |
Email blast ads
Updating your email list weekly is crucial for the effectiveness of your email blast ads. These blasts, packed with a compelling call-to-action like "Shop Now" or "Dive In", aim to stir your recipients into action. Enrich your emails with multimedia content to captivate and engage, whether you’re spotlighting weekly deals, showcasing new additions, or spreading holiday cheer.
Crafting Email Blast Ads: Your How-To Guide
To launch these campaigns, platforms like Mailchimp or Klaviyo are your go-to allies. These tools offer a suite of features to turbocharge your email marketing efforts, allowing you to craft, dispatch, and monitor your blasts with ease. No coding needed—just pick a template, drag, drop, and you’re set to dazzle your audience.
Automate to Elevate
Use these mail marketing platforms to set up an automated flow and customer journeys.
Welcome sequence : welcome new subscribers
Abandoned cart sequence : remind people of their abandoned carts
Product sequence : educate people on top products and best sellers
Post purchase sequence : ask customers their opinion and to leave reviews
4 |
Customer Upselling
Upselling is a savvy sales strategy aimed at convincing customers to go for a higher-end product, a larger quantity, or additional features—essentially, a nudge towards options that bring more value to their purchase and, in turn, increase your website’s revenue.
Upselling tactics i like to always try:
Feature Upselling : Tempt customers with premium versions or additional features of a product they're eyeing. Think along the lines of a 'Pro Plan' for services or a 'Premium Feature' for products.
Cross-Selling Magic : Suggest related products or services that complement their initial pick. Selling a camera? Highlight the must-have accessories like camera bags or extra memory cards to sweeten the deal.
Bundle Offers : Package deals can be irresistible, offering a collection of products or services at a steal. A software suite bundle, for instance, could offer more bang for their buck than individual purchases.
5 |
Reach out for micro influencers with the 3 Rs
Micro-influencers are the secret weapon in the social media arena. With their 10K to 50K followers, they might not have the massive crowds, but they pack a punch with engagement, authenticity, and a close-knit community vibe. They're the friends their followers listen to, making them gold for brands looking for genuine connections.
Why Micro-Influencers Rock ?
Authenticity : More relatable and trustworthy, sharing their lives and passions up close with their community.
Niche Authority : Their content means they often cater to specific interests, making their endorsements impactful.
Engagement : Expect lively interactions, not just views. Their followers care about what they say and show it.
The Golden 3 R's for Choosing Micro-Influencers
Reach : Aim for influencers with engaged communities ( 20K to 30K followers ), where every post sparks conversations.
Relevance : Pick influencers who breathe your brand's air. Their field and content should align with what you stand for.
Relationship : Look for dynamic interaction—regular posts, heart-to-heart chats in comments, and a genuine connection with their audience.
6 |
Content marketing
Content marketing is your secret weapon for drawing in and captivating your audience. It's all about crafting and sharing stellar content—think blog posts, social media snippets, videos, and infographics—that packs a punch with value. Whether you're aiming to inform, entertain, or educate, the endgame is to reel in potential customers and keep them hooked.
Laying the Groundwork for Content Marketing Success
Know Your Crowd : Zoom in on who your customers are, along with their interests and challenges.
Keyword Mastery : Utilize tools like Google Keyword Planner and Ubersuggest to pinpoint keywords that resonate with your audience and gauge their popularity.
Strategize Wisely : With your research in hand, sketch out a content blueprint. This might span a variety of formats, from insightful blog entries and engaging videos to lively social media content.
Quality is Key : Focus on producing top-notch content that meets your audience’s needs. Whether it’s how-to guides, product reviews, or the latest industry scoop, make it compelling.
Spread the Word : Amplify your content’s reach by sharing it across social media, email newsletters, and other avenues to spark traffic and stir up engagement.
7 |
Utilize customer reviews
Customer reviews are the heartbeat of e-commerce success. Encouraging your shoppers to leave feedback does more than just paint a picture of your products; it weaves a tapestry of trust and credibility around your brand.
Why Embrace Customer Reviews?
Forge Trust : Reviews are the digital word-of-mouth. Seeing real stories from satisfied customers can significantly boost the confidence of potential buyers in your brand and products.
Drive Sales : Products with reviews are magnets for buyers. A study by Spiegel Research Center highlights a staggering 270% higher likelihood of purchase for products with reviews compared to those without. This social proof acts as a persuasive force, guiding potentials to hit 'buy.'
Elevate Your Offerings : Feedback is a goldmine. It sheds light on what works and what needs a tweak, allowing you to refine your products and the overall shopping experience.
SEO Boost : Reviews keep your content fresh and relevant, which search engines love. This can catapult your site's visibility on SERPs.
Getting Started with Customer Reviews
It might seem like a mountain to climb, but with tools like Yotpo, Trustpilot, or Feefo, integrating customer reviews into your site is a breeze. For a quick setup, plugins like Loox can be incredibly handy. Remember, engaging with the reviews you receive not only shows you care but also builds a strong sense of community and social proof.
8 |
Viral giveaways
Viral giveaways are a dynamic strategy to electrify your brand presence, magnetize new customers, and turbocharge sales. By dangling irresistible rewards, you can stir up enthusiasm and draw engagement from your audience like never before.
Why Opt for Viral Giveaways?
New Customer Attraction : Launch a giveaway with prizes your audience can’t resist to lure newcomers. Encourage shares on social media to extend your reach far beyond your current audience.
Boost Engagement : Giveaways are a fun way to cement your bond with existing customers and knit a tighter community. Insist on follows or email sign-ups as part of entry requirements to cultivate an audience eager for your content and offerings.
Sales Surge : Incorporate discounts or special offers as part of your giveaway to nudge participants towards making a purchase. A well-crafted giveaway can also foster word-of-mouth promotion, multiplying your sales potential.
Brand Buzz : Elevate your brand's visibility and create a lasting impression. Share-worthy giveaways mean more eyes on your brand, enhancing recognition and reach.
Launching Your Viral Giveaway
Remember the mantra, "Like, follow, comment, subscribe, and share to win." Weekly giveaways keep your audience hooked and coming back for more. Tools like Gleam and VYPER streamline the process, making your giveaways not just fun but also a breeze to manage.
9 |
Text message abandoned cart
An abandoned cart is like a forgotten treasure—items selected but never purchased. Life's distractions often lead shoppers away from completing their buys. Enter the hero of the day: text message abandoned cart reminders!
Why Texts Work Wonders
High Visibility : Text messages boast impressive open and response rates. Your gentle nudge is far more likely to catch your customer's eye than an email lost in the inbox.
Personal Touch : A text feels like a friendly tap on the shoulder, a personal reminder of something left behind. It's a direct and engaging way to reconnect with your customers.
A simple text reminder brings those once-forgotten items back into the spotlight, encouraging customers to cross the finish line and complete their purchase.
Tools to Get You Started
Tobi SMS & Mailchimp : Whether you're new to the game or already using Mailchimp, these tools can automate your text message reminders, making it easy to re-engage customers and recapture sales.
10 |
Advertise with Meta Ads
With billions active on Facebook and Instagram, your e-commerce brand's next loyal customer is likely scrolling right now. Meta Ads Manager is your gateway to capturing their attention on both platforms.
Crafting Impactful Ads: A Step-by-Step Guide
Spotlight the Problem : This headline formula is usually used to show the problem your customers have
Informative headline : How to (Example)
Alarming headline : Are you doing these common (Example) mistakes ?
List headline : 19 reasons why you should (Example)
SPP headline : 5 things (Example) won't tell you
Bold headline : Finally a solution to (Example)
Question Headline : Do you know what keeps your (Example) from getting better
Lazy headline : 3 simple steps to (Example)
Position Your Brand as the Hero : After drawing them in with a relatable problem, showcase your brand as the knight in shining armor. Highlight how your product isn’t just another item—it’s the answer they’ve been searching for. This not only sets you apart but also builds a connection by showing empathy towards their needs.
Sweeten the Deal : Seal the deal with an irresistible offer. A special discount code or free shipping can turn the curious browser into a happy customer. Presenting this right after illustrating the problem-solution dynamic can significantly boost their buying intent.
The Hook : Every great ad has a compelling hook that makes it memorable. Craft yours to ensure it sticks in the minds of your audience, encouraging them to take action.
11 |
Customer care package with every purchase
In the e-commerce world, standing out and creating memorable experiences is key. One effective strategy? Sending customer care packages with each purchase. It's a thoughtful way to express gratitude, making your customers feel valued and enhancing their shopping experience.
Why Send Customer Care Packages?
Build Loyalty : Care packages can transform a one-time buyer into a loyal fan. A little surprise with their purchase can make customers feel appreciated, encouraging positive feedback, and more importantly, repeat business.
Stand Out : In a sea of competition, going the extra mile with a care package shows you're committed to customer satisfaction, setting your brand apart.
Unexpected Joy : Adding something unexpected like a sample or a discount for their next buy can delight customers, making their experience memorable.
Crafting the Perfect Customer Care Package:
Samples : Tempt customers with a sneak peek at other products, nudging them towards future purchases.
Discount Codes : A discount for their next order can be a powerful incentive for customers to return.
Personal Touches : A handwritten note can make a world of difference, adding warmth to customer relations.
Practical Gifts : Throw in a branded item like a tote bag or keychain. It's not just a thoughtful gesture but also a smart branding move.
12 |
Optimize product feed in GMC
For e-commerce players aiming to catch the eye of potential shoppers, Google Merchant Center stands as a crucial ally. It not just elevates your product visibility but sharpens targeting and heightens accuracy, setting the stage for your items to shine in the digital marketplace.
Here’s How to Fine-Tune Your Product Feed:
Showcase with High-Quality Images : Crystal-clear images not only attract but also persuade shoppers to take a closer look. A stellar presentation of your products can significantly uplift click-through rates.
Craft Precise Descriptions : Clarity is key. Detail your products with descriptions that are both informative and precise, helping customers to understand exactly what’s on offer and make confident buying choices.
Incorporate Relevant Keywords : Embedding the right keywords into your product titles and descriptions can dramatically improve your visibility in search results, connecting your products with the shoppers searching for them.
Implement Product Identifiers : Utilize GTINs, MPNs, and brand names to ensure your offerings are correctly identified and categorized, enhancing the accuracy of your listings.